Rutgers IMEDContinuing Education Grievance Procedure
This policy covers “Rutgers Online Business-Management Certificate” and “Lean/Six
Sigma” training programs (“training programs”).
If a participant in either of these training programs has a complaint to address
about his or her experience of such program(s) in which he or she has been
a participant, or otherwise has concerns to address about the substance or
delivery of these services, the following procedure should be followed:
- Notify the Rutgers Contact Person listed below, immediately upon occurrence
of the issue, via email or telephone; Contact person will, within 3 business
days or receipt of the communication, attempt to address and remediate the
problem to participant’s satisfaction.
- If, upon 3 communications (or
2 weeks, whichever is greater), of the same issue, or 3 occurrences of the
issue, participant has not received a satisfactory response or resolution,
participant should recount the communications in a letter, and send the letter
via US Mail to the Rutgers Contact Person, detailing the desired resolution
of the problem. Contact Person will
respond in kind via US Mail as well as, possibly other means.
- If, within 15
business days following our receipt of the letter participant feels he/she
has not received a satisfactory resolution of the issue or complaint, the
procedure is to send a letter, detailing the problem and the steps taken,
as well as desired resolution, to the Executive Director of Center for Management
and Entrepreneurship, at 325 Cooper Street, 3rd Floor, Camden, NJ 08102;
tel 856-225-6685; fax 856-225-6683. Office
of the Executive Director will investigate the issue, determine with participant
possible remediation, and will confirm resolution determined, to participant,
within 15 business days.
Rutgers Contact Person
Jonathan Lane
Senior Associate
Rutgers IMED
200 Federal Streett, 4th Floor
Camden, NJ 08103
Tel 856-225-6302
Fax 856-225-6904
E-mail: jonlane@camden.rutgers.edu
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