Certificate in Supervision
This certificate is designed for people who are new to management or who are about to become first-time managers. It emphasizes the development of basic skills needed for new managers to be successful in their jobs.
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Certificate in Supervision |
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| We've modified and enhanced this curriculum - contact us for details! | |
This certificate is designed for people who are new to management or who are about to become first-time managers. It emphasizes the development of basic skills needed for new managers to be successful in their jobs. |
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Core Courses |
| Course Module # | Title |
| 41120 | Essentials of Management: Succeeding as a New Manager |
| 41044 | Coaching: Building Relationships |
| 46104 | Frontline Leadership: Preparing to Lead |
| 46105 | Frontline Leadership: Knowledge in the Workplace |
| 46106 | Frontline Leadership: Positively Influencing Workplace Culture |
| 41045 | Coaching: Applying the Coaching Process |
| 41046 | Coaching: Communicating with Employees |
| 46041 | Delegation: Understanding Delegation |
| 46042 | Delegation: The Delegation Process |
| 46121 | Motivation: Fostering Employee Motivation |
| 46122 | Motivation: Motivating Through Rewards and Recognition |
| 47021 | Interviewing Skills: Conducting an Interview |
| 47022 | Interviewing Skills: Laws Governing the Interview Process |
| 41134 | Facilitation: The Effective Facilitator |
| 41135 | Facilitation: The Facilitation Process |
| 46001 | Decision Making and Problem Solving: Decision Making Fundamentals |
| 46006 | Decision Making & Problem Solving: Problem Solving Fundamentals |
| 45201 | Communicating with Difficult People: Working with Difficult Employees |
| 45202 | Communicating with Difficult People: Handling Difficult Co-Workers |
| 45203 | Communicating with Difficult People: Communicating with Your Manager |
| Electives: Select 5 in collaboration with your Advisor | |
| 43004 | Organizational Skills: Time Management |
| 43021 | Time Management: Developing a Plan |
| 43022 | Time Management: Planning Your Day |
| 43023 | Time Management: Overcoming Challenges |
| 43044 | Career Development: Developing a Career Strategy |
| 43045 | Career Development: Excelling in Your Career |
| 44021 | Call Center Management: Managing an Inbound Call Center |
| 44022 | Call Center Management: Measuring Quality and Performance |
| 44023 | Call Center Management: Managing and Motivating Your Staff |
| 44031 | Customer Relationship Management: Fundamentals of CRM |
| 44032 | Customer Relationship Management: Implementing CRM |
| 44033 | Customer Relationship Management: eCRM |
| 47108 | Diversity: Diversity in the Workplace |
| 47109 | Diversity: Managing Diversity in the Workplace |
| 41064 | Correcting Performance Problems: Identifying Performance Problems |
| 47109 | Diversity: Managing Diversity in the Workplace |
| 41065 | Correcting Performance Problems: Addressing Performance Problems |
| 41066 | Correcting Performance Problems: Disciplining Employees |
| 41134 | Facilitation: The Effective Facilitator |
| 41135 | Facilitation: The Facilitation Process |
| 41136 | Facilitation: Facilitating Challenging Situations |
| 45101 | Advanced Interpersonal Communication: Building Relationships |
| 45102 | Advanced Interpersonal Communication: Communication with Co-Workers |
| 45103 | Advanced Interpersonal Communication: Communicating to Build a Positive Culture |
| 45214 | Emotional Intelligence: Developing Emotional Intelligence Skills |
| 45215 | Emotional Intelligence: Applying Emotional Intelligence in the Workplace |
| 45216 | Emotional Intelligence: Emotional Intelligence for Executives |
| 45221 | Cross-Cultural Business Communication: Understanding Cultural Differences |
| 45222 | Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills |
| 45223 | Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations |
| 46041 | Delegation: Understanding Delegation |
| 46042 | Delegation: The Delegation Process |
| 46043 | Delegation: Monitoring and Evaluating Results |
| 47201 | 360-Degree Feedback: Experiencing 360-Degree Feedback |
| 47202 | 360-Degree Feedback: Implementing a 360-Degree Program |
| 47203 | 360-Degree Feedback: Maximizing the Benefits of 360-Degree Feedback |
| KN00068430 | Making Strategic Decisions Curriculum |
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