Certificate in IT Management
Tuition: $1949.You may save significantly if registering for more than 1 Certificate. Course content, availability and tuition subject to change at any time. Contact us for more details about this program.
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Certificate in IT Management |
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| We've modified and enhanced this curriculum - contact us for details! | |
| Enhance your IT expertise with the people and management skills employers want. Featuring Foundations of ITIL (Information Technology Infrastructure Library - Best Practices in IT Management) This series is intended for IT Professionals involved in the delivery or support of IT Services. This includes: anyone responsible for the management or day to day involvement in Service Management, anyone defining or re-defining processes, and Business or Supply Managers responsible for agreements defining delivery or support of services. The Foundation Certificate is a prerequisite for the Practitioner's and Manager's Certificate in IT Service Management. For IT professionals who have moved or will be moving into an IT Management position, and who require stronger skills in the Management side of overseeing an organization's IT function. Featuring independent online learning supported by internet- and phone interaction with your advisor-instructor. | |
| Click on Course Module # to view detailed description; click "Back" button to return to this page | |
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| Core Courses | |
| Course Module # | Title |
| 43490 | Moving from Technical Professional to Manager: Getting Started |
| 43491 | Moving from Technical Professional to Manager: Managing Personnel |
| 43492 | Moving from Technical Professional to Manager: Managing the IT Department |
| 41201 | Managing the Expert: Understanding Experts |
| 41202 | Managing the Expert: Developing a Successful Environment |
| 41203 | Managing the Expert: Managing the Unique Needs of Experts |
| 41411 | Talent Management: Knowing Talent |
| 41412 | Talent Management: Selecting Talent |
| 41413 | Talent Management: Developing Talent |
| 82221 | ITIL - Overview of ITIL and IT Service Management |
| 82222 | ITIL - Service Level, Availability, and Security Management |
| 82223 | ITIL - Capacity, IT Financing, and Continuity Management |
| 82224 | ITIL - Service Desk, Configuration, and Incident Management |
| 82225 | ITIL - Problem, Change, and Release Management |
| 41531 | Managing IT Projects: Project Initiation and Fundamentals |
| 41532 | Managing IT Projects: Project Planning and Execution |
| 41533 | Managing IT Projects: Project Control and Closure |
| KPROJPLUS | CompTIA Project Plus 1.0 |
| 44555 | Consulting Skills: The Consulting Process |
| 44556 | Consulting Skills: Serving as an Internal Consultant |
| 47416 | Understanding Privacy Rights |
| Electives: Choose 4 for a total of 25, in collaboration with your Advisor: | |
| 16467 | e-Business: Facing the e-Business Challenge |
| 16473 | e-Business: Satisfying the Customer |
| 16474 | e-Business: Supply Chain Management and e-Procurement |
| 44034 | Technical Support Agents - Your Role in the Contact Center |
| 44035 | Technical Support Agents - Technical Support Essentials |
| 44036 | Technical Support Agents – Assessing Customer Behavior |
| 44037 | Technical Support Agents - Survival Skills |
| Total study time: Approximately 120 hours, including interaction with your Advisor, and written assignments Tuition: $1949.You may save significantly if registering for more than 1 Certificate. Course content, availability and tuition subject to change at any time. Contact us for more details about this program. |
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